FAQ

Because more and more guests are looking for direct contact with the owner. If you don’t have your own website, you lose direct bookings coming through Google, Google Maps, and social media.

No. Apartmanica is not an agency or an intermediary.
It is a tool (platform) that enables you to have your own website and accept direct bookings – without commission.

You get:

• Your own website

• A direct booking system

• Price and availability management

• Synchronization with Booking.com and Airbnb

• Multiple languages

• Technical and customer support

Yes. Guests can send an inquiry or make a direct online booking, and you retain full control over conditions and prices.

Yes. The system supports online card payments, deposits, or full payments – according to your rules.

Of course. Apartmanica does not replace booking platforms, but complements them.

It is ideal for capturing direct bookings that you would otherwise lose.

Yes. iCal synchronization is available with Booking.com, Airbnb, and other platforms to prevent double bookings.

You get a modern, responsive website optimized for mobile phones and tablets, with the ability to edit content, photos, and languages. In addition, you can choose from several different design layouts.

Yes. On a single website, you can have multiple accommodation units across multiple properties, including:

• a holiday home

• multiple apartments

• rooms

All combined in one place.

No. Apartmanica is designed for accommodation owners – without technical knowledge, programming, or design skills. Similar to using the Airbnb or Booking.com interface.

Your website can be active immediately after you enter all required information into our system and register a domain.

Google ranking depends on multiple factors (location, competition, content).
Apartmanica is technically SEO-optimized, but it cannot guarantee a specific position.

The Apartmanica annual subscription price includes a .com domain. You can also use your existing domain if you already have one registered, but this does not reduce the annual subscription price.

The cost of creating an Apartmanica website consists of an annual subscription and an initial system setup. Detailed pricing information is available on the pricing page.

The annual subscription includes:

• a website
• a booking system
• technical maintenance
• system security management
• email customer support
• hosting and a domain

Additional fees for special options are also available and are charged annually.

No. Apartmanica does not charge a commission per booking.

Yes. All websites have an HTTPS security certificate.

Apartmanica is a complete platform, and websites are an integral part of the system, therefore transfer to another hosting provider is not possible.

Yes. Websites and content can be available in more than 20 foreign languages, tailored for international guests.

Our customer support and online help guides are available, and the system itself is designed to be simple and intuitive.

Yes. With the Apartmanica package, you receive your own independent website dedicated exclusively to your accommodation. The website serves as your personal sales channel, allowing guests to find information, check availability, and make direct bookings, without intermediaries and without commissions.

Yes. All websites are fully optimized for mobile phones, tablets, and desktop devices. Since most guests today search for and book accommodations via mobile devices, responsive design directly contributes to a better user experience and a higher number of bookings.

Yes. Apartmanica offers several design options for the website that you can choose independently, depending on what best suits your accommodation and how you want to present it to guests. In addition to selecting a design, you can add your own accommodation logo or generate one within the system, customize the visual identity, and choose whether to display photos in a slider (carousel) or video content on the homepage. This way, the website gains a personal touch, stands out from other listings, and immediately gives guests a professional and trustworthy impression.

Yes. If you already have a domain, we can connect the website to it. If you don’t have a domain, a .com domain is included in the price, provided it is available. This gives you a professional website address without additional costs or technical complications.

Yes. The website supports multiple languages, allowing you to present yourself clearly and professionally to guests from different countries. Multilingual content increases search engine visibility and makes it easier for guests to decide on a booking.

Yes. The online booking system is directly integrated into the website. Guests can instantly check availability, prices, and make a reservation without sending inquiries or additional communication, significantly increasing the number of confirmed bookings.

Yes. The website is automatically synchronized with portals like Booking and Airbnb. All availability changes are updated in real time, preventing double bookings and eliminating the need for manual calendar updates.

Yes. The website supports online payments, allowing guests to make bookings quickly and easily, while providing you with more secure payment. Online payments reduce the number of non-serious inquiries and increase the percentage of confirmed reservations.

Yes. All websites have an HTTPS security certificate and use modern security standards. This ensures guest data is protected and the website inspires additional trust during online bookings.

No. Technical maintenance, security updates, system optimization, and overall stability are fully included in the Apartmanica package. You do not need to worry about hosting, plugins, updates, or security issues.

Yes. Depending on the selected package, it is possible to have one or multiple accommodation units, as well as one or more properties within the same website. Each unit has its own photos, description, prices, and availability, all integrated into a clear, simple, and easy-to-manage system.

A website in Apartmanica is not a classic website, but part of a complete system for property renters.

Unlike WordPress, Apartmanica:

• does not require installation or maintenance of plugins

• has no issues with incompatible or failed updates

• has no security vulnerabilities caused by plugins or themes

• has no additional costs for booking systems, calendars, or payments

• all functionalities (website, reservations, calendars, pricing, payments) work as one integrated solution

With WordPress, it is often necessary to combine multiple plugins, pay for licenses, take care of security and maintenance, and resolve technical issues. Apartmanica removes these problems and offers a stable, well-maintained, long-term solution without technical complications.

The calendar in Apartmanica serves as a central place for viewing occupancy and reservations of all your accommodation units. It provides a quick and clear overview of availability and enables easy management of dates in one place.

The calendar consolidates all dates – inquiries, confirmed reservations, unavailable periods, and iCal occupancy. Each entry clearly displays key information, without the need for additional searching.

The calendar is connected to external channels via iCal synchronization. Occupancy from other platforms is regularly transferred into Apartmanica and is clearly marked in the calendar together with information about the source.

The calendar uses colors for a quick and clear overview:

• yellow – received inquiry
• green – confirmed reservation
• gray – unavailable period
• lightly shaded red – occupancy imported via iCal synchronization (with the iCal source displayed)

In addition to the status, the calendar immediately shows where the inquiry or occupancy came from, the reservation amount, and the stay period.

Yes. Although an iCal occupancy is displayed as a shaded period, it is possible to manually add a confirmed reservation over that period and enter it into the Apartmanica system. This allows you to keep an accurate record of all reservations in one place.

Yes. You can manually add an unavailable period or a confirmed reservation in the calendar, for example for bookings received by phone, email, or other channels outside the system.

An unavailable period is easily set directly in the calendar. Select the dates when the accommodation is not available for booking, and these periods are automatically taken into account across the entire system.

Yes. All changes in the calendar are applied immediately within Apartmanica – on your website, in the booking engine, and when receiving new inquiries, ensuring that guests always see up-to-date availability.

The calendar provides a central and highly detailed overview of occupancy, and in combination with iCal synchronization and manual inquiry confirmation, it allows you to check availability before each confirmation and make a secure decision, minimizing the risk of double bookings.

Apartmanica supports card payments and bank transfer (wire transfer) payments. The accommodation owner decides which payment methods will be available to guests.

The guest can make the payment only after the accommodation owner accepts the reservation inquiry. This ensures that only confirmed reservations are paid for and that the owner has full control over the process.

After the reservation is accepted, the guest is given the option of online card payment. The payment process is fast and secure, without any additional communication or manual data entry by the accommodation owner.

With bank transfer payment, after the reservation is accepted, the guest receives the payment details for the accommodation owner’s account (IBAN, amount, payment description). The guest completes the payment via their bank, according to the provided instructions.

Yes. The accommodation owner decides whether to offer card payment, bank transfer payment, or both options. This allows you to tailor payment methods to your business and guest profile.

Apartmanica does not charge a commission per reservation.

In the case of card payments, transactions are processed via Apartmanica Pay by Teya. In cooperation with the payment provider Teya, a highly competitive fee is applied, starting from a minimum of 1.5% of the total transaction amount, depending on the card type and payment method. This fee applies exclusively to the card payment service.

If the guest does not make the payment within the timeframe defined by the accommodation owner, the reservation is automatically cancelled. The payment deadline is entirely under your control and can be adjusted to your own business terms.

Yes. The system allows you to set a deposit or full payment, depending on your rules. This gives you flexibility in charging and additional security for the reservation.

Each completed payment is automatically recorded in the Apartmanica system and linked to a specific reservation. This provides a clear and up-to-date overview of the payment status.

Yes. Card payments are processed exclusively within the secure system of the payment provider. Card details are not stored in the Apartmanica system, ensuring high security standards and the protection of guest data.

Smart synchronization enables the exchange of availability information between Apartmanica and other booking portals, ensuring that calendars are as aligned as possible. The goal is to reduce manual work, increase transparency, and minimize the risk of overlapping bookings.

Apartmanica supports synchronization with all portals that use the iCal standard, including Booking.com, Airbnb, and other similar platforms. This allows you to manage all channels from a single place.

No. Synchronization does not occur in real time but at regular intervals. Apartmanica frequently pulls occupancy data from other channels, typically every 5 to 15 minutes, to keep the information as up-to-date as possible.

No. Apartmanica does not import bookings from other channels; it only exchanges availability information via iCal synchronization.

How often other portals pull data from Apartmanica depends on their internal rules and may vary from portal to portal.

To further reduce the risk of double bookings, Apartmanica uses a manual inquiry acceptance model. No reservation is confirmed without the host’s decision, providing an additional layer of security and control.

The guest submits a booking inquiry through the website. The host then has the option to accept or decline the inquiry after checking availability and conditions. Only after acceptance can the reservation proceed to the next step.

Quick response is key while the guest is still interested in the accommodation. That’s why Apartmanica automatically sends a notification by email, and additionally an SMS to the host, as soon as the guest submits an inquiry. This way, you can respond immediately, even when you are away from your computer.

By manually accepting bookings, you maintain full control over your accommodation. Before confirmation, you can check availability across all channels, length of stay, guest composition, and other conditions. This helps avoid unwanted situations and ensures you commit only when the reservation suits you.

On their own website, the host has their own rules, terms, and full business freedom. There is no instant booking under someone else’s conditions, no obligations to portals, and no per-booking commissions. You decide when, how, and with whom you do business.

Yes. Depending on the selected package, smart synchronization can be used for multiple accommodation units and properties. Everything is managed from a single interface, with a clear overview of occupancy per unit.

The guest sends a booking inquiry via the booking engine. The host has full control over reservations – each booking must be manually accepted before it becomes confirmed.

The process is simple and clear. The guest selects dates and the number of people, sees an estimated price, and submits a booking inquiry. Once the host accepts the inquiry, the guest is notified and can proceed with the process.

Payment is possible only after the host accepts the reservation. This allows the host to maintain full control over availability and conditions, and the guest pays only for a confirmed booking.

Yes. The booking engine supports online payments, but only after the reservation has been accepted by the host. This reduces misunderstandings and ensures secure payment.

Yes. You define your payment rules (e.g., deposit amount or full payment), payment deadlines, and cancellation policies. The system automatically applies these rules once you accept a booking.

Yes. The system automatically sends notifications to the host about new inquiries, and the guest is notified when the reservation is accepted or declined. This ensures fast and transparent communication.

Yes. You can track all inquiries and bookings clearly in a single interface, where you can accept, decline, or modify them later. After acceptance, the system automatically updates availability.

Yes. The booking engine enables automated communication, such as sending booking confirmations, payment instructions, and other informational messages, reducing the need for manual communication.

Yes. The booking engine synchronizes with portals such as Booking and Airbnb via iCal synchronization, preventing double bookings and ensuring up-to-date availability.

Yes. Depending on the selected package, it is possible to manage multiple properties and accommodation units from a single centralized interface.

Yes. The system allows you to define seasonal rates, minimum stay requirements, check-in and check-out rules, and other restrictions, which apply to all inquiries and bookings.

Yes. It is possible to add additional services and surcharges that guests see when submitting an inquiry, which are charged after the reservation is accepted.

Yes. The booking engine is multilingual and fully optimized for mobile phones, tablets, and desktop devices, making it easy to submit inquiries on any device.

Apartmanica does not charge a commission per booking. Using the booking engine and receiving reservations through your website does not incur any additional per-booking costs.

If card payment is used, a fee from the payment provider Teya applies, amounting to a minimum of 1.5% of the total transaction, depending on the card type and payment method. This fee goes exclusively to the payment provider, not to Apartmanica.

The invoicing tool allows you to easily and clearly create invoices for guests, without the need for external software. Invoices are linked to reservations and tailored to accommodation providers in tourism.

Invoices can be automatically generated based on reservation data, including the amount, stay dates, guest details, and accommodation unit information. This reduces manual work and the possibility of errors.

Yes. In addition to automatic generation, it is also possible to create an invoice manually, for example for special cases, additional services, or reservations that were not created through the system.

To create an invoice, the system uses guest details, the stay period, accommodation price, additional services, and the accommodation owner’s settings. All information is already available in the system and does not need to be re-entered.

Yes. The tool is designed for issuing invoices in the context of private and professional accommodation rental, with clearly listed items and a transparent invoice structure.

Through consolidated data on reservations and amounts, the tools make it easier to track income, prepare data for your accountant, and handle general business administration.

In addition to invoicing, Apartmanica also offers additional administrative tools that support daily operations – an overview of reservations, income, payment statuses, and basic analytics, all in one place.

Yes. The system allows you to view basic reports and statistics, such as overviews of income and reservations by period, helping you with better planning and business tracking.

Yes. Data is stored within a secure system with controlled access. Only authorized persons have access to the data, and the system is designed with a strong focus on security.

Yes. Apartmanica takes data protection seriously and enables data processing in accordance with GDPR rules, with clearly defined purposes and controlled access.

Yes. Depending on the selected package, the tools can be used for multiple accommodation units and properties, with a consolidated overview of all data.

The use of the tools is optional. If you already have your own way of issuing invoices, you can continue using it, while Apartmanica serves as additional support and a central place for managing reservations and data.